Mary Hardenbergh, CPMSM, President and Founder of The Hardenbergh Group and Hardenbergh Interim Staffing Group, has enjoyed contributing to the medical staff and credentialing services industry since 1986. Mary was a Corporate Director of Medical Affairs when she successfully established one of the first centralized credentialing organizations and single medical staff structures in the country for a major multi-entity health system in 1988. This led to national attention and the development of a sought-after healthcare consulting business. Mary discovered a need in the staffing field while consulting in hospital medical staff departments that could not be overlooked. The demand for highly-skilled temporary medical staff professionals (MSP) around the country was evident. She created a team of many of the best certified MSPs around the country to travel on-site to health systems, CVOs, credentialing departments, insurance plans, and other healthcare entities to step in and provide their expertise seamlessly, efficiently, and needing no training. Many of the original MSP team is still lending their expertise to Hardenbergh 20+ years later, in addition to the hundreds more that have joined the Hardenbergh pool of phenomenal medical services professionals.
Hardenbergh continues to be the leader in the staffing industry for medical staff services and credentialing with the help of these “best of the best” MSPs and a top-notch corporate team continuing the personalized-service approach with both contractors and clients, which has allowed Mary to change business gears and become active in other community and national projects.
Fletcher Lance joined The Hardenbergh Group as CEO in January, 2021. Fletcher’s knowledge of and success within the health care field have positioned him as an industry leader. During this career, Fletcher has been fortunate to work with industry leaders like Kaiser Permanente, HCA, LifePoint, Vanderbilt Medical Center and many others. He is also the inventor of Codes that Matter a method used by Center for Medicaid and Medicare to engage 424,000 physicians and others to transition to ICD-10 and optimize performance.
His resume also includes service as a former Nashville Health Care Council board member, membership in the first class of Frist Fellows, the Healthcare Hero Award by the Nashville Business Journal and a specialty feature in Modern Healthcare for work done on Hispanic health and the innovation and growth award at North Highland.
Prior to Hardenbergh, Fletcher was the executive vice president at Vanderbilt University Medical Center, where he oversaw the medical center’s Vanderbilt Health Professional Solutions (VHPS). After Lance took over in 2017, VHPS launched and dramatically grew four for-profit properties: Vanderbilt Supply Chain Collaborative; VHRxS, a specialty pharmacy business; Nashville Biosciences, a genetics company using data to drive R&D; and beginning to build a state-of-the-art lab services company for Vanderbilt Medical Center. The four portfolio companies launched under Lance’s direction and saw substantial growth over the past four years.
Fletcher loves discovering potential within a health care market and finding ways to realize that potential.
The Hardenbergh Group is centered on building relationships and establishing a foundation of trust with our clients and workforce. Judy is a Medical Services Professional (MSP) with over 25 years of experience. She has worked with hospital administrators, medical staff leaders, and MSPs in hospitals, health systems, CVOs, health plans, medical groups, and networks across the United States. Her expertise in medical staff services, credentialing, and provider enrollment gives her deep understanding and insight to help support our clients’ needs and exceed their expectations. Her focus is on successfully placing the right MSP, or MSP team, on each project.
Prior to joining The Hardenbergh Group in 2008, Judy worked as an Independent MSP contractor for nearly nine years, completing a wide variety of assignments throughout the United States, which provided invaluable experience that she can share with our clients and contractors. While in the field, Judy worked on developing centralized credentialing operations for major health systems, restructuring medical staff services departments, promoting process improvement and credentialing initiatives, and helping clients obtain their goal of creating effective strategies to ensure compliance with regulatory mandates. Her experience as a MSP has also afforded her opportunities to help educate, train, coach, and mentor other MSPs.
Judy earned her Bachelor of Science Degree with a concentration in Organization Administration, her Master’s in Administration-Leadership, as well as a Graduate Certificate in Project Management from Central Michigan University.
Donna oversees Hardenbergh's day-to-day business operations and is primarily responsible for attracting, retaining, and working with our Medical Services Professionals and supporting our client needs. She joined the firm in 2008 to help with internal processes and business initiatives supporting the firm's business growth. Since that time, Donna has been involved in or worked directly in every functional area of our business. She values and finds the people side of her role the most enjoyable and enriching. Donna brings more than 20 years of project, training and workforce management experience within both small and Fortune 500 organizations. Donna holds a Bachelor's and Master's degree in Business Administration.
In her spare time, Donna most enjoys spending time with her friends and family and it is always a bonus when that can be coupled with doing something fun and exciting while checking off the places on her travel bucket list.
Bennie has worked with Hardenbergh since 2011. She supports our clients and consultants in numerous ways. Bennie also supports the firm's engagement with approximately 60 NAMSS-affiliated conferences. Bennie believes you differentiate yourself as a business in small ways, too. Bennie ensures each interaction our consultants and clients have with Hardenbergh is positive. She never misses an opportunity to acknowledge a colleague's birthday, milestone or special event.
Bennie majored in accounting at Sam Houston University and, after a successful career in the Detroit Public School System, joined Hardenbergh. Bennie is very active with her church and cheers for her Detroit Tigers baseball team. Bennie is very proud of her 4 children and 5 grandchildren. Bennie is an avid traveler and recently visited Poland, Italy and Ireland.
Barb Warstler joined The Hardenbergh Group in 2019 as the Associate Vice President, Client Relations. She brings 20 years of credentialing, medical education, physician relations and physician recruitment experience to her role working with hospital administrators, medical staff leaders, and Medical Services Professionals (MSPs) in hospitals, health systems, CVOs, health plans, medical groups, and networks across the United States. Barb leverages her vast professional experience to identify and place experienced, qualified MSPs to help clients fill temporary vacancies, supplement existing staff during peak workloads, assess and improve operational efficiency, prepare for upcoming regulatory surveys and audits, pursue National Committee for Quality Assurance (NCQA) accreditation and certification, and more.
Prior to joining The Hardenbergh Group, Barb was the Director of Medical Staff Services, Credentialing and Provider Enrollment for the University Hospitals Health System in Cleveland, Ohio. At UH, she led the centralization of UH’s disparate medical staff offices, the transition to a paperless, system-wide reappointment process, the integration of six new hospital medical staffs into the system, and the integration of the Provider Enrollment and Medical Staff Services and Credentialing Departments into a single department which earned perfect scores on its NCQA Central Verification Organization (CVO) survey as well as the Morrisey Innovation and Quest for Quality Awards. In addition, she developed and implemented comprehensive physician, Medical Staff leader, Chief Medical Officer, and Department Chair on-boarding and orientation programs.
Barb maintains her Certified Professional Medical Services Management (CPMSM) and Certified Provider Credentialing Specialist (CPCS) certifications, is a certified Fellow in the Association for Advancing Physician and Provider Recruitment, is certified in Lean-Six Sigma, and, in 2018, received the Credentialing Resource Center Collaboration Award.
Justin prides himself on being honest, passionate, and personable. He enjoys helping people and organizations achieve their goals while building long-lasting relationships in the process. Justin earned his Bachelor of Marketing from Saint Vincent College, where he played Division III football. He now enjoys his free time with his wife Alexandra and their two young boys in Nashville, TN.
Lisa Velasco joined The Hardenbergh Group in 2020 as Director of Professional Services. She brings nearly 30 years of experience with hospitals and managed care organizations, accreditation and regulatory standards, healthcare law, credentialing and privileging, start-up operations, mergers and acquisitions, physician relations, recruitment, and practitioner wellness. In addition, she has been both a Hardenbergh client and worked with Hardenbergh as an Independent Contractor.
Prior to joining Hardenbergh, Lisa served as the System Director of Physician Services at NCH Healthcare System where she successfully developed and implemented the professional practice evaluation process as well as an online credentialing and privileging process, while also maintaining compliance for regulatory agencies and accrediting bodies for the NCH Healthcare System Medical Staff Office, NCHMD, Inc. CVO, and Southwest Florida Physician’s Association. Lisa received the Quality Award in 2018 for reducing the turn-around time for processing applications and improving efficiencies and was recognized for best practice by The Joint Commission in 2019 for her online survey process.
Before NCH, Lisa served as the Corporate Credentialing Project Manager for Baptist Health South Florida, the Manager of Medical Staff Services and Graduate Medical Education for West Kendall Baptist Hospital, and the Director of the Corporate Credentialing Office for Jackson Health System.
Lisa maintains her Certified Professional Medical Staff Services Management (CPMSM) and Certified Provider Credentialing Specialist (CPCS) status. She completed the NAMSS Leadership Certificate Program in 2018, has served on the NAMSS Certification Commission and Ethics Committee, and has served in leadership roles on the local, state, and national level. Lisa is also a licensed physical therapist assistant and a certified health coach