Donna oversees Hardenbergh's day-to-day business operations and is primarily responsible for attracting, retaining, and working with our Medical Services Professionals and supporting our client needs. She joined the firm in 2008 to help with internal processes and business initiatives supporting the firm's business growth. Since that time, Donna has been involved in or worked directly in every functional area of our business. She values and finds the people side of her role the most enjoyable and enriching. Donna brings more than 20 years of project, training and workforce management experience within both small and Fortune 500 organizations. Donna holds a Bachelor's and Master's degree in Business Administration.
In her spare time, Donna most enjoys spending time with her friends and family and it is always a bonus when that can be coupled with doing something fun and exciting while checking off the places on her travel bucket list.
Delicia Dimberg is Director, Professional Services for The Hardenbergh Group. She brings more than 20 years of experience as a Medical Staff Services professional supporting healthcare organizations across the United States. Delicia specializes in medico-legal issues and operational assessments for healthcare organizations including credentialing, privileging, enrollment, peer review, quality analysis, bylaws, policy, and procedure development, contracts, professional wellness programs, graduate medical education, and continuing medical education programs.
Delicia possesses extensive experience in change leadership and organizational management to effectively develop processes and procedures for organizations’ improved throughput, including implementation and standardization for high reliability of physician data management across multiple platforms. She has developed continuing medical education programs to help organizations achieve accreditation with commendation and performance improvement in support of quality patient care. She has also supported multiple organizations in transitioning from paper to fully automated credentialing, privileging, and peer review systems from the point of inquiry through onboarding to periodic appraisals.
Prior to joining The Hardenbergh Group, Delicia was a paralegal for law firms specializing in serving Medical Staff organizations. As a paralegal she supported coaching, education, Bylaws and policy development, hearings, and malpractice cases. She transitioned to Medical Staff Services to be a proactive advocate and supporter of patient safety. Delicia has held multiple roles in Medical Staff Services including Medical Staff Quality Analyst, Medical Staff Coordinator, and Director.
Delicia has a BA in Healthcare Administration, an Executive Certificate in Diversity, Equity, and Inclusion from Cornell University, and is completing her M.Ed. in Organizational Management at Endicott College. She is a member of the New Mexico and Massachusetts Association of Medical Staff Services.
Lisa Velasco joined The Hardenbergh Group in 2020 as Director of Professional Services. She brings nearly 30 years of experience with hospitals and managed care organizations, accreditation and regulatory standards, healthcare law, credentialing and privileging, start-up operations, mergers and acquisitions, physician relations, recruitment, and practitioner wellness. In addition, she has been both a Hardenbergh client and worked with Hardenbergh as an Independent Contractor.
Prior to joining Hardenbergh, Lisa served as the System Director of Physician Services at NCH Healthcare System where she successfully developed and implemented the professional practice evaluation process as well as an online credentialing and privileging process, while also maintaining compliance for regulatory agencies and accrediting bodies for the NCH Healthcare System Medical Staff Office, NCHMD, Inc. CVO, and Southwest Florida Physician’s Association. Lisa received the Quality Award in 2018 for reducing the turn-around time for processing applications and improving efficiencies and was recognized for best practice by The Joint Commission in 2019 for her online survey process.
Before NCH, Lisa served as the Corporate Credentialing Project Manager for Baptist Health South Florida, the Manager of Medical Staff Services and Graduate Medical Education for West Kendall Baptist Hospital, and the Director of the Corporate Credentialing Office for Jackson Health System.
Lisa maintains her Certified Professional Medical Staff Services Management (CPMSM) and Certified Provider Credentialing Specialist (CPCS) status. She completed the NAMSS Leadership Certificate Program in 2018, has served on the NAMSS Certification Commission and Ethics Committee, and has served in leadership roles on the local, state, and national level. Lisa is also a licensed physical therapist assistant and a certified health coach.
Dr. Herman Williams joined the Hardenbergh Group in 2021 as the Chief Physician Executive directing the company's Physician Leadership, Governance, Risk, and Compliance consulting solutions.
He brings more than 25 years of healthcare leadership and management experience in medical staff consulting, strategy, and hospital operations including 10 years of healthcare consulting with Arthur Anderson and BDO USA as well as 18 years in hospital operations as a senior physician executive. Dr. Williams' operational roles include oversight of rural, urban, small and large/complex facilities and systems; academic, community, for profit and not-for-profit healthcare organizations. He has overseen medical staff operations in over 30 states throughout his career.
Dr. Williams has advised healthcare organizations and physicians nationwide on meeting compliance, regulatory standards, bylaws development, contemporary peer review policy and procedures, credentialing, clinical documentation, revenue cycle improvement and physician-hospital partnerships, resulting in substantial cost reduction through effective collaboration.
M.D. - Boston University School of Medicine, Boston, MA
M.B.A. - University of Washington, Seattle, WA
M.P.H - Harvard School of Public Health, Boston, MA
B.A. - Amherst College, Amherst, MA
Orthopedic Surgery Residency - University of Washington Medical Center, Seattle, WA
General Surgical Internship - Beth Israel Hospital, Boston, MA