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Case Studies
Supporting a Physician Whose Practice Is Questioned
Peer Review
A well-respected, senior surgeon with an outstanding reputation and decades of successful practice in a major metropolitan area, was given a complaint that he was performing surgeries that were unnecessarily aggressive and not clinically indicated. 
The Medical Staff Leader, Attorney and MSP – A Critical Partnership
MSPs, Physician Leadership
This presentation will highlight the interactions between the Medical Services Professional, the Medical Staff Leader and the Attorney.
Troublesome Physicians – Challenges, Success Stories and Lessons Learned
Physician Leadership
The evaluation and varied methods of management of physicians and physician extenders who exhibit troublesome behavior presents unique, and at times, daunting challenges.
MSPs – How to Assess Urgent, Emergent and Important Issues
MSPs carry the burden of the inevitable “ask” to do the impossible.
Provider Data Integrity & Governance – What, Why, How, Who and Best Practices
Consulting, Credentialing, MSPs, Technology
Accurate, reliable, consistent provider data is critical for onboarding, credentialing, privileging, enrollment, and provider directories.
Power of Robotic Process Automation – Friend, Not Foe
Consulting, Credentialing, MSPs, Technology
Robotic Process Automation (RPA) sounds intimidating, but it is nothing more than automating human process activities to make things more streamlined, improve efficiencies and improve accuracy.
The Physician Leader and MSP – A Critical Partnership
MSPs, Physician Leadership
Many physician leaders, both paid and volunteer, find themselves appointed, elected, or hired into leadership positions with little or no leadership training.
Don’t Fear the CVO
Consulting, Credentialing
The credentialing process is very time consuming, particularly when in-house resources are stretched thin and duplicate processes across multiple service lines add more to the workload.
Establishing Quality Metrics and Clinical Benchmarks for Telehealth Programs
MSPs, Physician Leadership, Professional Staffing, Telehealth
Telehealth is changing the health care landscape forever. Many organizations are requesting guidance on how to adapt their practices and performance measures to successfully deliver telehealth services.
Digital Transformation and the Impact on Medical Staff Services
Consulting, Physician Leadership, Professional Staffing, Technology
The emergence of digital healthcare and ongoing issues with patient “access” have created opportunities for MSPs to innovate and make a difference in their profession, career path, and healthcare organization.
Lessons Learned from “Dr. Death”
Consulting, Credentialing, MSPs, Physician Leadership, Professional Staffing
The popular podcast series Dr. Death, which covers the story of Dr. Christopher Duntsch, a former neurosurgeon convicted of gross malpractice who is now serving a life sentence in prison, has captured the nation’s imagination.
Taking the Medical Staff Office Paperless Is on Everyone’s To-Do List If They Are Still Shuffling Paper, but How Do You Reach the Finish Line?
Consulting, MSPs, Professional Staffing
Everyone knows that going paperless has advantages. Most medical staff offices (MSOs) have made strides toward going paperless, but some processes often linger and still need to transition. Medical Services Professionals (MSPs) planning to reduce or eliminate those final paper processes will likely encounter challenges. However, any MSO can finish the transition with some planning and preparation.
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